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If the party at answers the call, the two parties can communicate until one hangs up. For a step-by-step guide on making your first outbound call with Twilio, try one of our quickstarts that show how to make a call using the Twilio helper libraries.

Call flow will then continue, using the TwiML you send in response to that request. With this code, Twilio will connect the original call with a new party by dialing Several things might happen next:. The action attribute accepts a URL as its argument. If you want to take more actions on that initial call, you must respond to Twilio's request with TwiML instructions on how to handle the call.

If there is no next verb, Twilio will end the phone call. Back to attributes list. You may change the phone number that the called party sees to one of the following:. For instance, if you've set up a client for incoming calls and you are dialing that client, you could set the callerId attribute to client:joey.

If you are dialing a phone number from a Twilio Client connection or a SIP callyou must specify a valid phone number as the callerId or the call will fail. The hangupOnStar feature allows the initial caller to hang up on the party they called without having to hang up the phone which would end the TwiML processing session. If no action was provided, Twilio continues on to the next verb in the current TwiML document.

Our web application hosted at this action URL can now look at the DialCallStatus and send a response to Twilio telling it what to do next.

Recordings are available in two options: mono-channel or dual-channel. In mono-channel recordings, both legs of the call are mixed down into a single channel within one recording file. With dual-channel recordings, both legs use separate channels within a single recording file. The parent call will always be in the first channel and the child call will always be in the second channel of a dual-channel recording. The parent leg inbound caller is represented in the first channel.

The second channel includes the audio coming downstream from the conference. The recordingStatusCallbackEvent allows you to specify which recording status changes should generate a webhook to the URL specified in the recordingStatusCallback attribute.

The available values are:. To specify more than one value, separate each with a space. Default value is: completed. If not specified, Twilio will play ringback or pass ringback from the carrier if provided.

This works automatically but there may be cases where an override is desired. This tells Twilio how long to let the call ring before giving up and setting no-answer as the DialCallStatus. Setting the trim attribute to trim-silence will trim leading and trailing silence from your audio files.

Trimming a file may cause the duration of the recording to be slightly less than the duration of the call.We are always striving to improve our documentation quality, and your feedback is valuable to us.

How could this documentation serve you better? A Call is an object that represents a connection between a telephone and Twilio. Using this resource, you can initiate a call, fetch information about a completed call, fetch a list of calls made to and from your account, redirect or end a call that is in progress, and delete records of past calls from your account. An inbound call occurs when a person calls one of your Twilio phone numbers, client connections, or SIP-enabled endpoints.

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An outbound call happens when you initiate a call from a Twilio phone number to an outside phone number, client, or SIP domain. You can also initiate a call from an active call e. However, the only way to initiate a call directly from Twilio is with an API request. Are you looking for step-by-step instructions for making your first call with Twilio using the helper libraries?

NETJavaNode. Either human or machine if this call was initiated with answering machine detection. Empty otherwise. The caller's name if this call was an incoming call to a phone number with caller ID Lookup enabled. Otherwise, empty. A string describing the direction of the call.

The length of the call in seconds. This value is empty for busy, failed, unanswered, or ongoing calls. Empty if the call did not complete successfully. The forwarding phone number if this call was an incoming call forwarded from another number depends on carrier supporting forwarding.

Phone numbers are in E. SIP addresses are formatted as name company. Client identifiers are formatted client:name. The calling phone number, SIP address, or Client identifier formatted for display.

The Group SID associated with this call. If no Group is associated with the call, the field is empty. The charge for this call, in the currency associated with the account. Populated after the call is completed. May not be immediately available. The currency in which Price is measured, in ISO format e. Always capitalized for calls. The unique string that that we created to identify this Call resource. Empty if the call has not yet been dialed.

The status of this call. Can be: queuedringingin-progresscanceledcompletedfailedbusy or no-answer.We are always striving to improve our documentation quality, and your feedback is valuable to us.

How could this documentation serve you better? Using the noun's attributes you can specify particular behaviors that Twilio should apply when dialing the number. The first call to pick up is connected to the current call and the rest are hung up.

Twilio will also accept unformatted US numbers e. This is useful when dialing a phone number and an extension. Twilio will dial the number, and when the automated system picks up, send the DTMF tones to connect to the extension. The 'url' attribute allows you to specify a url for a TwiML document that will run on the called party's end, after she answers, but before the parties are connected.

twilio dial

The default is POST. The call transitions from the initiated state to the ringing state when the phone starts ringing. It transitions to the answered state when the call is picked up, and finally to the completed state when the call is over.

With statusCallbackEventyou can subscribe to receive webhooks for the different call progress events: initiatedringingansweredor completed for a given call. Non-relative URLs must contain a valid hostname underscores are not permitted. The statusCallbackEvent attribute allows you to specify which events Twilio should webhook on.

To specify multiple events separate them with a space: initiated ringing answered completed. If a statusCallback is provided and no status callback events are specified the completed event will be sent by default.

The statusCallback attribute allows you to specify a URL for Twilio to send webhook requests to on each event specified in the statusCallbackEvent attribute. The parameters Twilio passes to your application in its asynchronous request to the StatusCallback URL include all parameters passed in a synchronous request to retrieve TwiML when Twilio receives a call to one of your Twilio numbers.

When the call progress events are fired, the Status Callback request also passes these additional parameters:. In this case, we want to dial the extension at We want to wait before sending the extension, so we add a few leading 'w' characters. Each 'w' character tells Twilio to wait 0. This lets you adjust the timing of when the digits begin playing to suit the phone system you are dialing. The first of these calls to answer will be connected to the current caller, while the rest of the connection attempts are canceled.

Simultaneous dialing is useful when you have several phones or several people that you want to ring when you receive an incoming call. Keep in mind that the first call that connects will cancel all the other attempts.

If you dial an office phone system or a cellphone in airplane mode, it may pick up after a single ring, preventing the other phone numbers from ringing long enough for a human to ever answer. Hence you should take care to use simultaneous dialing in situations where you know the behavior of the called parties.

We all do sometimes; code is hard. Get help now from our support teamor lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow. Twilio Docs. Programmable Voice. NET quickstart Java quickstart Node. Device Twilio. Collapse Expand. Thanks for rating this page! If applicable fill in the countries where you are using Twilio.

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I am using Twilio for inbound calls, where user can call an application through Twilio-Number brought from Twilio and will be redirected to admin. How will Twilio recognize the extension number? And by which name is it provided in call-request parameters?

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In the same request-parameters, how I can get extension digits? Have you had the chance to review the IVR information provided on Twilio's site? I believe it is a better solution for what you are trying to accomplish. I don't know if you solved this problem yet probably yes but what you can do is, create a record in DB with the extension id agent and when Twilio go to your callback url updated the records depending of the state.

Learn more. Twilio: Dial extension number along with twilio number Ask Question. Asked 4 years, 8 months ago. Active 1 year ago. Viewed 3k times. In our app, we will find user's mobile using his id and redirect call to user's mobile number. Swati Swati 7 7 silver badges 23 23 bronze badges. Active Oldest Votes. Take care! Thanks twilio-technical-support. Yeah I have used dial, gather and other verb in our application for other calls.

I just wanted to know is it possible to pass some extra information while calling to twilio-number may be in the form of extension? I will add support ticket for it. I have very similar usecase and consider different variants.

Hope this works to you. I'm doing this with the same scenario. Pablo Mendez Pablo Mendez 11 2 2 bronze badges. Sign up or log in Sign up using Google. Sign up using Facebook. Sign up using Email and Password.

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Tutorial 6: Twilio call forward. Dial multiple numbers

Triage needs to be fixed urgently, and users need to be notified upon….You may unsubscribe at any time using the unsubscribe link in the digest email. See our privacy policy for more information. When you need to get a bunch of remote people to talk together, a conference call is the simplest way to do so.

Everyone dials a number and in seconds they are talking to each other. In this post we'll build a conference line that anyone can join using Twilio and Ruby on Rails. For this post we will create a new Rails app. If you want to add this capability to an existing application, you can skip over this part. Generate a new Rails application. This application won't need a bunch of stuff that Rails brings with it by default, so I've skipped a few things here:.

Open localhost and you will see the new Rails application home page. This is what mine looks like:. The conference line will require one controller with an action that will respond to an incoming webhook from Twilio when someone calls your Twilio number. It will also generate a route for us, but that route is not the one we want. Now we need to update our CallsController to return the TwiML to drop callers into a conference call. The first thing in this file we need to do is skip the cross-site request forgery CSRF protection.

The controller is intended to respond to incoming webhooks not from users, but from Twilio, so CSRF protection is unnecessary.

Instead, check out this post on how to protect webhook endpoints in Ruby applications by validating the request signature using Rack middleware. Now to build up the TwiML response as part of the create action.

twilio dial

We have to give the conference room a name so that everyone dialling in arrives in the same place. You can call yours whatever you like. It's all very well making curl requests, but we want to make sure this conference line works for real. To do so we'll need to open up our local development server to the internet so that it can receive webhook requests from Twilio.

First start ngrok and point it to portwhich is the port the application server is listening on. You will need to pass the --host-header argument with a value of "localhost" too. Now grab the ngrok URL that is generated for you. Open up the Twilio console and navigate to the phone number you want to use for this conference line. For extra credit, get someone else to call the number too, the holding music will end and you'll be chatting in your own conference line.

twilio dial

By the way, if you want to change the music you can do that using the waitUrl attribute. Now that you know how to build a conference line, you can start to add other features to it. If you want to check out the complete code for this application you can find it on GitHub.

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twilio dial

Support Plans Status. Build the future of communications.We are always striving to improve our documentation quality, and your feedback is valuable to us. How could this documentation serve you better? With this feature, you can send a call to any SIP endpoint. For SIP calls, the callerId attribute does not need to be a validated phone number. Enter any alphanumeric string. For example:. Any headers starting with the x- prefix can be sent this way.

Change this by using the transport parameter:. When using TLS, the default port will be however, a different one may be specified. Use the action callback parameters to modify your application based on the results of the SIP dial attempt:.

The url attribute allows you to specify a url for a TwiML document that runs on the called party's end, after they answer, but before the two parties are connected.

How to use Twilio for voice and SMS capabilities from Azure

The default is POST. The call transitions from the initiated state to the ringing state when the phone starts ringing. It transitions to the answered state when the call is picked up, and finally to the completed state when the call is over. With statusCallbackEventyou can subscribe to receive webhooks for the different call progress events: initiatedringingansweredor completed for a given call. The statusCallbackEvent attribute allows you to specify which events Twilio should webhook on.

To specify multiple events separate them with a space: initiated ringing answered completed. If a statusCallback is provided and no status callback events are specified the completed event will be sent by default.

The statusCallback attribute allows you to specify a URL for Twilio to send webhook requests to on each event specified in the statusCallbackEvent attribute. Non-relative URLs must contain a valid hostname underscores are not permitted. The parameters Twilio passes to your application in its asynchronous request to the StatusCallback URL include all parameters passed in a synchronous request to retrieve TwiML when Twilio receives a call to one of your Twilio numbers.

When the call progress events are fired, the Status Callback request also passes these additional parameters:. In this example, we want to connect to kate example. In this example, you are still dialing Kate, but you need to pass authentication credentials to reach her.

We all do sometimes; code is hard. Get help now from our support teamor lean on the wisdom of the crowd browsing the Twilio tag on Stack Overflow. Twilio Docs. Programmable Voice. NET quickstart Java quickstart Node. Device Twilio. Collapse Expand. Thanks for rating this page! If applicable fill in the countries where you are using Twilio.

Talk to Support.


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